Support
Frequently Asked Questions
Frequently asked questions for wholesale buyers across product selection, samples, quotations, and order handling.

Global FAQ
Frequently asked questions for all wholesale buyers.
Can I request samples before placing a bulk order?+-
Yes. Sample requests are available for buyers who want to confirm product fit before moving forward with wholesale purchasing. Please share the product name, size or specification, and your intended market when requesting samples.
Can this tool be quoted together with nylon cable ties?+-
Yes. Buyers can request this tool together with nylon cable ties in one inquiry for easier sourcing and order coordination.
What information should I provide to get a quotation faster?+-
The most useful information includes product name, size or specification, estimated quantity, target market, packaging requirement, and whether you need samples first. Clear details help us reply more efficiently.
Can you support OEM branding or custom packaging?+-
Yes. OEM branding, label adjustment, and packaging customization can be discussed based on product type, quantity, and artwork readiness. Final feasibility should be confirmed during quotation.
What is the usual lead time for samples and bulk orders?+-
Lead time depends on product type, stock condition, packaging requirement, and order volume. Sample timing and bulk lead time should be confirmed together during quotation to avoid expectation gaps.
How do you handle quality confirmation before shipment?+-
The standard expectation is incoming material check, process inspection, and shipment review before dispatch. If your project has extra verification requirements, align them before production starts.
Do you support small wholesale orders?+-
Yes. We work with importers, distributors, online sellers, and small business buyers. If you are not placing a very large order at the beginning, you can still contact us with your product list and estimated quantity.
Can I mix different items in one order?+-
Yes. Mixed-item inquiries are welcome. If you need cable ties, cable clips, terminals, or related items in one purchase, send us the list and expected quantity so we can review the request more clearly.
Which markets do you mainly serve?+-
We mainly focus on buyers in Europe and North America, especially importers, distributors, online sellers, and small wholesale customers.
Do you offer OEM or custom packaging support?+-
Custom packaging, labeling, and related order requirements can be discussed based on the product type, quantity, and request details. Please share your packaging needs during the quotation stage.
How long does it take to receive a quotation?+-
We aim to reply within 24 hours for standard inquiries. More detailed requests with clear product and quantity information can usually be handled more efficiently.
How do sample orders and bulk orders work together?+-
Sample requests are used to help buyers confirm product suitability before wholesale purchasing. After the sample stage, we can continue with quotation discussion, quantity confirmation, packaging alignment, and order planning.
How should I contact you for a wholesale inquiry?+-
You can contact us through the inquiry form, email, or WhatsApp. For faster handling, please include the product name, estimated quantity, and your target market in your message.